robert dyas customer service contact phone numberscarpaci funeral home staten island
Eventually when i got through to someone they told me that they weren't able to get the stock from their supplier which is why it was being delivered late - that's fine but a) they shouldn't display in stock on their website. Having waited for nearly a month, I'm not holding my breath for a refund. Had to give this one star as that was the minimum - if there was negative scoring they'd have received it.
One chair arrived with damaged paint. Date passed and after trying to contact robert days customer services and trying to track the items no joy whatsoever. On 29th April I ordered two big parasols for my father's care home as a thank you for their amazing work in the pandemic. Seemed like there was always something to string things out: could I provide machine's serial number, we will have to contact supplier, there's a delay because of COVID-19/Bank Holiday/whatever. Prominently stated on the product page was the statement "Free delivery within 5 working days.
A lot of businesses these days prefer customers to make contact via email which isn’t always suitable. It's been two weeks since I contacted them initially and put all my info in that email: issue, receipt, address, number etc and I have had back 8 emails from various advisers asking for the information again and again.
Ordered a 12x6 Mercia Greenhouse Shed Combi and it arrived three weeks later. Bought a Tower fan for 29.99£, I tested it out next door (in my work place) for 1 minute instantly after purchase and realised that it’s really slow and weak fan, wanted to return it but they said that they can’t return anything lower for 40£.
The front of the greenhouse rattles like a tin shed and the panel that is supposed to keep this sturdy was also missing.
That's as of today; I don't know what it said on the date of ordering as it didn't occur to me to look in the drop-down given what was prominently stated on the screen (not until 5 working days had elapsed and tracking still showed "Received by warehouse"). I contacted the company who just aid 'sorry we will try to replace the floor' - nothing else, no promise to replace the broken and missing pieces either! The parasol was faulty and I called to ask if I had any other option but to return to store - I've just had a baby and due to covid getting to and from store is such a headache.
So i tell that driver to return it to sender. Absolute rubbish service, from an absolute rubbish company. With over 140 years of experience and 92 stores across the South of England, Robert Dyas is a high street name customers know and love. They where very poor quality and broke on the first trip out. My experience with Robert Dyas is quite easily the worst experience I have had with a retailer. Received delivery of 2 identical chests of drawers on There's no phone number or email address. Appalling!! You cannot contact them!! The shed was delivered 23rd July upon inspection the quality was really poor, flimsy, exposed nails, therefore was unsatisfied. You are happy to take a cut to let them supply through you, so equally be happy to help your customers when customers are not satisfied. Contact people - Robert Dyas Download the executives list. It is Robert Dyas' responsibility to meet their legal obligations and quite frankly it is disgusting that they quite clearly have no interest in doing so - their customer service mantra is clearly 'consumer law, we consider it optional'. Thats when it started. Due to Covid-19, they were unable to fulfil my order, but they made me aware of this very quickly and they immediately refunded my payment.
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